Shipping policy

At Purrumi, we currently ship exclusively within the United States.

Processing Time

Orders are typically processed within 2–5 business days before they are shipped.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

Delivery times vary depending on the product, shipping method, and destination.

Estimated delivery times are shown on the product page or at checkout when available. Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated based on the product, destination, and available shipping method and will be shown at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, we will provide tracking information by email when available.

Please allow some time for tracking information to appear after the package has been shipped.

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, Purrumi is not responsible for delays caused by shipping carriers, weather, customs processing, incorrect or incomplete shipping information, or other circumstances outside our reasonable control.

If your order appears to be significantly delayed or the tracking information has not updated for an extended period, please contact us at purrumi.support@gmail.com and we will help you check the status of your order.

Incorrect Shipping Information

Please make sure your shipping address is correct and complete when placing your order.

If an incorrect or incomplete address is provided and the package cannot be delivered, additional shipping costs may apply for reshipment. Please contact us as soon as possible if you notice an error in your shipping information.