FAQ

Find answers to common questions about our pet products, shipping, returns, and customer service. We're here to help ensure your furry friends get exactly what they need ♥

Where do you ship?

We currently ship exclusively within the United States.

How long will my order take to arrive?

Orders usually take around 5–13 business days to arrive after processing. Most orders are delivered within the estimated timeframe, but occasional delays may happen due to carriers, weather, or other circumstances.

Orders are typically processed within 1–3 business days.

Will I receive a tracking number?

Yes! Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package.

How can I choose the right size?

Each product page includes a size guide with measurements. We recommend checking the size chart carefully before placing your order.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible at purrumi.support@gmail.com and include your order number and clear photos or a video of the issue. We’ll review the situation and help find the best solution.

What if my package hasn't arrived?

If your order is taking longer than expected, please contact us at purrumi.support@gmail.com with your order number. We’ll check the tracking information and help you with the next steps.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to help before the order has been processed for shipment.