Refund policy

At Purrumi, we want you to be happy with your order. If there is a problem with your purchase, please contact us and we’ll do our best to help.

Damaged, defective, or incorrect items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery at purrumi.support@gmail.com.

Please include your order number and clear photos or a video showing the issue. This helps us review the problem and find the best solution.

Depending on the situation, we may offer a replacement, resend the item, or issue a refund.

Returns

Because our products are shipped directly to customers, we do not offer returns for change of mind, personal preference, or incorrect size selection.

Please carefully review the size guide on each product page before placing your order.

In some cases, a return may be requested as part of resolving an order issue. Please do not send any item back without contacting us first and receiving return instructions.

Order issues

If your order is missing an item, contains the wrong product, or has another delivery-related issue, please contact us at purrumi.support@gmail.com as soon as possible.

We’ll review your order and help determine the appropriate solution.